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Ride Scheduling Checklist

Before scheduling your ride, please have the following information ready to ensure fast and accurate service:

1. Passenger Information

  • Full name of the passenger

  • Date of birth (for identification)

  • Contact phone number (for passenger or caregiver)

  • Any mobility or accessibility needs (e.g., wheelchair, walker, lift assistance)

2. Appointment Details

  • Pick-Up Address: Exact address where the passenger will be picked up

  • Drop-Off Address: Name and address of the appointment location (doctor’s office, clinic, hospital, etc.)

  • Appointment Time: The exact start time of the appointment

  • Requested Pick-Up Time: When you would like the driver to arrive

  • Return Trip: Indicate if you need a return ride and approximate pickup time

3. Payment Information

  • Type of payment (Private Pay, Medicaid, or Healthcare Provider-Scheduled)

  • Accepted payment methods (credit/debit card, insurance, or approved provider billing)

  • Payment or authorization details if required

4. Special Notes (Optional)

  • Any medical conditions or assistance the driver should be aware of

  • Emergency contact name and phone number

5. Scheduling Guidelines

  • Rides must be scheduled at least 24 hours in advance

  • Same-day requests may be available based on driver availability

  • Please be ready 10 minutes before your scheduled pickup time

  • Cancellations should be made at least 2 hours before your scheduled ride to avoid fees

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REQUEST A CALL

1 (866) 592-3963

Monday to Saturday 5am to 9pm

Ready to Schedule?
Call us directly or fill out the form for a call back