Privacy Policy

Effective Date: November 7, 2025

EZ Medical Transportation (“EZ Medical,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, online scheduling systems, and transportation services. By visiting our website or using our services, you agree to the practices described below.

We collect personal information such as your name, phone number, email address, home address, date of birth, emergency contact details, and payment information when applicable. In order to coordinate your transportation, we may also collect limited health information, such as your appointment type (dialysis, physical therapy, surgery, or dental visits), mobility or accessibility needs, and healthcare provider details. Additionally, our website may collect technical data like your IP address or browser type through cookies or similar technologies to improve performance and user experience.

We use this information to schedule and manage transportation, communicate with clients and caregivers, process payments, and ensure quality and safety. Information may also be used to improve our website, comply with regulations, and maintain HIPAA compliance. EZ Medical Transportation is fully HIPAA-compliant, and all protected health information (PHI) is handled according to the Health Insurance Portability and Accountability Act of 1996 and its related regulations. Only authorized staff members have access to PHI, and each is trained to protect your privacy and maintain confidentiality.

We may share limited information when necessary to provide or coordinate services. This includes communication with healthcare providers and facilities, billing partners or insurers, and authorized service vendors who support our operations. We may also disclose information when required by law or court order. EZ Medical Transportation does not sell, rent, or trade your personal or health information for marketing purposes.

To protect your information, we maintain secure data systems with restricted access, encrypt sensitive data, and regularly review our procedures and technology. All employees receive training in privacy, ethics, and data handling. Although we take every reasonable precaution, no system can be completely secure, and by using our website, you acknowledge this inherent risk.

You have the right to access and request copies of your personal or health information, request corrections, or ask that we limit how your information is used or shared when legally permissible. You may also withdraw consent for certain communications, subject to applicable laws. Requests can be submitted in writing using the contact information provided below.

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer needed, data is securely deleted or destroyed. Our website may use cookies to enhance your browsing experience and collect usage statistics; you can disable cookies in your browser settings, though doing so may limit functionality.

Our website may contain links to third-party websites. EZ Medical Transportation is not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies before submitting personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will appear on this page with a new effective date, and continued use of our website or services after updates constitutes your acknowledgment and acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

EZ Medical Transportation
21415 N. Black Canyon Hwy
Phoenix, AZ 85027
Phone: 1-(866)-592-3963
Email: ezmedtransllc@yahoo.com
Hours: Monday–Saturday, 5:00 AM – 9:00 PM